Audit Every Call.
Process Every Document.
Decide Every Loan.
OptimalAgents gives BFSI institutions the AI infrastructure to automate document processing, achieve 100% call audit coverage, and make faster, fairer credit decisions — at scale.
The BFSI Compliance Challenge
Sampling bias. Manual queues. Credit model gaps.
The 5% Sampling Problem
QA teams can review only a fraction of calls. 95% of compliance violations, agent errors, and customer complaints go undetected until escalation or complaint.
Document Processing Bottlenecks
KYC, loan applications, insurance claims — each involves dozens of documents processed manually. TAT suffers, costs rise, and errors compound.
Rigid Credit Models
Bureau scores alone miss creditworthy customers and approve risky ones. Thin-file applicants and first-time borrowers are systematically excluded.
Collections Inefficiency
One-size-fits-all calling strategies waste agent time on wrong accounts at wrong times. Recovery rates suffer while operational costs climb.
Compliance, Intelligence, Scale
AI Call Audit Agent
FlagshipOur flagship product. Process 100% of calls — not a sample. Multi-language, multi-accent. Auto-flag compliance violations, score agent performance, detect customer distress.
- 100% call coverage vs 5–10% manual sampling
- Multi-language and multi-accent processing (Hindi, English, regional languages)
- Compliance flag detection: mandatory disclosures, prohibited language, rate violations
- Agent coaching triggers: low empathy, incorrect product information, unresolved issues
- Sentiment trend dashboards by region, product, and agent cohort
Document Intelligence Agent
Read, classify, extract, and route any document type — KYC sets, loan files, insurance claims — in any language or format. Zero manual touch for standard flows.
- Multi-format: PDF, image, handwritten forms, WhatsApp photos
- Automated data extraction with confidence scores
- Exception flagging with human review queue
- Direct integration to core banking and CRM systems
Credit Intelligence Engine
Multi-signal underwriting that goes beyond bureau scores. Bank statement analysis, utility payment behavior, GST data — all feeding explainable credit decisions.
- Alternative data signals for thin-file applicants
- Automated decisioning for standard applications
- Full explainability for regulatory compliance
Collections Intelligence
AI-powered contact strategy that predicts the best time, channel, and message for each account. Improve recovery rates while reducing agent hours.
- Propensity-to-pay scoring by account
- Optimal contact timing and channel prediction
- Script personalization based on customer segment
Results Our Clients See
AI Call Audit Agent
100% call coverage. Zero manual sampling.
The AI Call Audit Agent is OptimalAgents' most deployed product. It processes your entire call volume — every call, every agent, every day — and delivers compliance scores, coaching recommendations, and sentiment analytics in a single dashboard. Works with your existing telephony stack. Deploys in 4 weeks.
Request a Demo
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