Score Every Call.
Coach Every Agent.
Convert Every Lead.
AI-powered call intelligence that gives telecalling teams real-time compliance monitoring, automated quality scoring, and agent coaching — on 100% of calls, not a 5% sample.
The TeleCalling Quality Crisis
Manual QA. Script violations. Invisible attrition signals.
QA Can't Keep Up
Manual quality review covers 3–5% of calls at best. Compliance violations, poor pitches, and customer complaints lurk undetected in the 95% never reviewed.
Conversion Rate Plateaus
Without data on what top performers do differently, there's no structured way to close the gap between your best and worst agents.
Compliance Risk
Mandatory disclosures missed. Prohibited language used. TRAI and SEBI violations that regulators find before you do.
Agent Attrition Signals
Disengaged agents show early warning signs in call behaviour months before they resign — but nobody's watching for them.
From Monitoring to Mastery
CallSense AI — 100% Call Audit
Core ProductEvery call scored. Every violation flagged. Every coaching opportunity surfaced — automatically.
- Automated QA scoring across 100% of calls
- Custom rubric builder — score what matters to your operation
- Real-time compliance violation alerts
- Trend dashboards by team, campaign, and time period
Agent Intelligence Dashboard
Individual and team performance analytics that identify top-performer patterns and surface coaching opportunities.
- Comparative performance analytics across agents
- Top-performer behaviour analysis for training content
- Coaching priority queue: who needs what, right now
- Script adherence and objection handling scoring
Lead Quality Scoring
AI pre-qualification of inbound and outbound lists so agents spend time on leads most likely to convert.
- Propensity scoring before agent assignment
- Optimal calling time windows by customer segment
- Dynamic list prioritisation based on conversion signals
Real-Time Agent Assist
Live prompting that surfaces relevant information, recommended responses, and compliance reminders as the call unfolds.
- Next-best-action suggestions during live calls
- Automated post-call summary generation
- CRM auto-population from call content
What Teams See After Deploying CallSense AI
CallSense AI
The AI QA analyst that works every shift, audits every call
CallSense AI processes every call your team makes — scoring compliance, rating pitch quality, flagging violations, and identifying coaching moments. Managers get a daily digest of their team's performance. Directors get campaign-level trends. Compliance gets evidence-backed audit trails. All from a single platform.
Request a Demo
Tell us about your call floor — we'll show you CallSense AI on your own call data.