Predict Demand.
Price Competitively.
Serve Instantly.
AI-powered commerce intelligence that helps online retailers reduce stockouts, respond to every customer instantly, and price every SKU competitively — without adding headcount.
The E-Commerce Operations Squeeze
Demand spikes. Ticket floods. Margin erosion.
Inventory Chaos
Stockouts during peak season lose sales. Overstock ties up working capital. Manual reorder points can't keep up with dynamic demand patterns.
Customer Service Bottleneck
Support ticket volume spikes during sales, launches, and delays. Teams scale slowly; customer satisfaction drops faster.
Pricing Left on the Table
Competitors reprice thousands of SKUs daily. Manual monitoring is impossible at scale, leaving margin on the table or sending customers elsewhere.
Returns Fraud
High return rates drain margins. Fraudulent return patterns — serial returners, counterfeit swaps — are impossible to catch manually at volume.
AI Across Every Revenue Lever
Demand Intelligence Engine
Multi-signal demand forecasting that accounts for seasonality, marketing calendars, competitor stockouts, and regional events.
- SKU-level and category-level forecasting
- Automatic reorder recommendations by fulfilment centre
- Stockout risk alerts with lead time consideration
- New product launch demand estimation
Customer Service AI
Handle 70% of customer tickets automatically — order status, returns initiation, FAQs — and escalate only the complex cases to human agents.
- Instant responses to order, return, and delivery queries
- Personalised communication based on customer history
- Escalation logic with full conversation context
- Multi-channel: email, chat, WhatsApp
Competitive Pricing Intelligence
Real-time competitor price monitoring and AI-powered repricing recommendations that protect margin while staying competitive.
- Continuous competitor price tracking across platforms
- Margin-aware repricing strategy recommendations
- Price elasticity modelling by category and customer segment
- Automated alerts when margin thresholds are breached
Returns Intelligence
Pattern detection that identifies high-risk orders before they're shipped and flags serial return behaviour before it becomes systemic fraud.
- Pre-shipment return risk scoring
- Serial returner identification and management
- Return reason categorisation for product improvement
- Counterfeit and swap detection patterns
Measurable Impact Across Your Operations
Commerce Intelligence Agent
AI that runs your demand, pricing, and service operations
The Commerce Intelligence Agent is a unified AI layer for e-commerce operations — connecting demand signals to inventory, competitor data to pricing, and customer queries to instant resolution. Built for D2C brands, marketplace sellers, and omnichannel retailers who need enterprise-grade intelligence without enterprise-grade teams.
Request a Demo
Tell us about your e-commerce operation — we'll tailor the walkthrough to your exact challenge.