OptimalAgents.aiOptimal Agents
✦  ENTERPRISE CALL QUALITY ASSURANCE

AI Audits Every Call.
So You Never Miss a Risk.

Traditional QA audits 5–10% of calls. OptimalAgents audits 100% — delivering compliance scores, coaching insights, and risk alerts in minutes, not days.

See it in action →View live demo
100%
Call coverage (vs 5-10% manual)
10×
Faster audit turnaround
12+
Languages supported
90%
AI analysis accuracy

From call to insight in minutes

No manual transcription. No cherry-picked samples. Every single call, automatically.

📤
1
Ingest
Upload file or submit a recording URL from any source
🎙️
2
Transcribe
AI transcribes in the detected language with speaker labels
🤖
3
Analyze
Custom rubric evaluates SOP, compliance, tone, outcomes
🔍
4
Review
QA team reviews AI findings, flags edge cases
⚡
5
Act
Coaching cards, alerts, and reports generated automatically
The QA problem we solve

Manual QA can't scale with your team.

A 100-agent BPO generates 4,000+ calls/day. With manual QA, you sample maybe 400. That means 90% of compliance risks go undetected — until a client escalation or regulatory audit.

Manual QA
5–10% coverage · 3–5 days per batch · subjective scoring
OptimalAgents
100% coverage · real-time · objective AI scoring

Built for every team member

One platform — different powers for each role. Everyone gets exactly what they need, nothing they don't.

🎧  AGENT

Submit calls. Track your results.

  • ▸Upload audio files or paste a recording URL
  • ▸Get AI-analyzed results in under 3 minutes
  • ▸See your own SOP scores and compliance flags
  • ▸Attach Case IDs to link calls to CRM tickets
🔍  QA ANALYST

Review AI findings. Stay on top of compliance.

  • ▸Review flagged and analyzed calls across the org
  • ▸Read full transcripts with evidence highlights
  • ▸Approve, flag, or escalate with annotated notes
  • ▸Monitor QA Analytics for pass/fail trends
📊  MANAGER

Drive performance. Act on intelligence.

  • ▸Multi-dimensional analytics: agents, languages, topics
  • ▸AI Insights surface systemic coaching opportunities
  • ▸Set alert rules that fire when thresholds are breached
  • ▸Coaching queue auto-populates from AI recommendations
🏢  ORG ADMIN

Configure. Control. Govern.

  • ▸Manage users and roles for your entire organization
  • ▸Build QA rubrics without writing a single line of code
  • ▸Connect CRM, SSO, S3, and webhook integrations
  • ▸Run the onboarding wizard to go live in under an hour

Enterprise-grade capabilities

Everything your QA operation needs, out of the box.

🌐
Multi-Language AI
Auto-detect and transcribe in 12+ languages. One platform for global BPO operations.
📋
No-Code Rubric Builder
Define SOP steps, compliance checks, and scoring logic with a drag-and-drop editor.
🤖
AI Coaching Cards
Per-agent coaching suggestions generated automatically from call pattern analysis.
🔔
Real-Time Alerts
Rule-based alert engine fires the moment thresholds are breached. Never miss an escalation.
📈
Multi-Dim Analytics
6 analytics views: by agent, language, topic, team, time-series, and comparison.
🔒
RBAC & Audit Trail
Role-based access control with a full audit log. SOC 2 ready with PII redaction built in.
✦  Try the live demo — no setup required

See AI call auditing in action.

Log in with any demo account to explore the full platform — upload a call, see AI analysis, review compliance scores, and explore dashboards.

Open the demo platform →Book a demo call

5 demo accounts pre-loaded · Agent · QA Analyst · Manager · Org Admin

Get a personalised walkthrough

Tell us about your QA setup and we'll show you exactly how AI Audit fits in — no obligation.

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